Document360 vs Confluence
Knowledge base platform meets team collaboration workspace
TL;DR
Document360 is purpose-built for external knowledge bases and help centers with strong analytics. Confluence excels at internal team collaboration with Jira integration and whiteboards. Choose Document360 for customer documentation, Confluence for internal wikis. Or choose DocsAlot for automated GitHub-native documentation.
Key Differences
The main things that set these tools apart
External Documentation
Document360 winsBuilt specifically for customer-facing documentation with help center widgets, public docs, and better SEO.
Team Collaboration
Confluence winsSuperior real-time collaboration, whiteboards, and Atlassian ecosystem integration for internal teamwork.
Analytics
Document360 winsMore comprehensive analytics for tracking documentation effectiveness and user engagement.
Jira Integration
Confluence winsDeep integration with Jira and the entire Atlassian suite makes Confluence the winner for Atlassian shops.
Side-by-Side Comparison
| Feature | Document360 | Confluence | DocsAlot | Notes |
|---|---|---|---|---|
| Pricing | $149-599/mo | $5.75-44.27/user | $0-49/mo | DocsAlot - Most affordable |
| Public Docs | Limited | DocsAlot - GitHub-native | ||
| Jira Integration | — | — | Confluence - Deep Jira integration | |
| Analytics | Advanced | Basic | Basic | Document360 - Better analytics |
| Whiteboards | — | — | Confluence - Has whiteboards | |
| Help Center Widgets | — | — | Document360 - Better widgets | |
| Versioning | All - Support versions |
When to Choose Each Tool
Choose Document360 if you need:
- Customer-facing knowledge base
- Help center documentation
- Advanced analytics and insights
- Public documentation sites
- SEO-optimized help articles
Choose Confluence if you need:
- Internal team collaboration
- Jira and Atlassian integration
- Meeting notes and team wikis
- Whiteboards and brainstorming
- Cross-departmental knowledge sharing
Choose DocsAlot if you need:
- Automated documentation from code
- GitHub-native workflow
- No manual content management
- AI-powered updates
- Best value for developers
The Bottom Line
Document360 is built for external documentation and help centers. Confluence is built for internal team collaboration. DocsAlot offers a modern alternative: fully automated GitHub-native documentation with AI, perfect for developer teams at unbeatable value.
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